Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return, given that the item is damaged or defective in anyway. 

Discount or sale products are non-refundable, non-exchangeable and are excluded from the 7-day return policy. 

To be eligible for a return, you’ll need to show us proof of purchase, as well as proof that the item is damaged or defective.

To initiate a return, you can contact us at sales@renwares.store. If your return is accepted, we will coordinate on further steps on how to return it. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at sales@renwares.store and we’ll gladly answer them.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it. If no issue has been raised after 7 days of receiving the item, we are no longer responsible or liable for any returns.

Exceptions / non-returnable items 

We cannot accept returns on sale items, or customised items with no defects.

Refunds/ Replacements
We offer two options - either a refund or a replacement. If the item received is damaged or defective, we can either refund you for the full amount or send you a replacement.

For refunds, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For replacements, we will pick up the defective item (if in the Philippines) and notify you when the new one is ready for despatch.